Privacy Policy

This is the privacy statement of Accu Air Cargo (Pty) Ltd In this document, “we” or “us” refers to Accu Air Cargo (Pty) Ltd with registration number 2024 / 743346 / 07 registered in South Africa.

Our registered office is at 13 Provence Avenue, Die Bos, Strand, Western Cape, South Africa. This is a statement to tell you our policy about all information that we record about you. It covers both information that could identify you and information that could not.

We are extremely concerned to protect your privacy and confidentiality. We understand that all users of our web site are quite rightly concerned to know that their data will not be used for any purpose unintended by them and will not accidentally fall into the hands of a third party.

Our policy is both specific and strict. It complies with the South African law. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.

 

Disclaimer

While Accu Air Cargo Pty Ltd takes reasonable measures to ensure that the contents of this Website are accurate and complete, Accu Air Cargo Pty Ltd makes no representations or warranties, whether express or implied, as to the quality, timeliness, operation, integrity, availability or functionality of this Website or as to the accuracy, completeness or reliability of any information on this Website. Accu Air Cargo Pty Ltd reserves the right to make changes, corrections and/or improvements to the information and to the products and programs described in such information, at any time without notice.

Accu Air Cargo Pty Ltd will use reasonable endeavours to maintain the availability of the Website, except during scheduled maintenance periods, and reserves the right to discontinue providing the Website or the service or any part thereof with or without notice to you. Any person who accesses this Website or relies on this Website or on the information contained in this Website does so at his or her own risk.

In addition to the disclaimers contained elsewhere in these Terms and Conditions, Accu Air Cargo Pty Ltd also makes no warranty or representation, whether express or implied, that the information or files available on this Website are free of viruses, spyware, malware, trojans, destructive materials or any other data or code which is able to corrupt, destroy, compromise or jeopardise the operation, stability, security functionality or content of your computer system, computer network, hardware or software in any way. Accu Air Cargo Pty Ltd does not accept any responsibility for any errors or omissions on this Website.

Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site. Here is a list of the information we collect from you, either through our web site or because you give it to us in some other way, and why it is necessary to collect it:

1. Business & personal information
This includes basic identification and contact information, such as your name and contact details and also includes all information given to us in the course of your business and ours, such as information you give us in your capacity as our client.

We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you to reciprocate this policy. This information is used:

1.1. to provide you with the services which you request.
1.2. for verifying your identity for security purposes.
1.3. for marketing our services and products.
1.4. information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.

We keep information, which forms part of our business record for a minimum of five years. That is because we may need it in some way to support a claim or defence in court. That is also the period within which our tax collecting authorities may demand to know it.
2. Your domain name & e-mail address
This information is recognised by our servers and the pages that you visit are recorded. We shall not under any circumstances, divulge your e-mail address to any person who is not an employee or contractor of ours and who does not need to know, either generally or specifically.
This information is used:
2.1. to correspond with you or deal with you as you expect.
2.2. in a collective way not referable to any particular individual, for the purpose of quality
control and improvement of our site.
2.3. to send you news about the services to which you have signed up.
2.4. to tell you about other of our services or services of sister web sites.
3. Information you post on our website
Information you send to us by posting to a forum or blog or in your advertisement, is stored on our servers. We do not specifically use that information except to allow it to be read, but you will see in our terms and conditions that we reserve a right to use it in any way we decide.
4. Website usage information
Information you send to us by posting to a forum or blog or in your advertisement, is stored on our servers. We do not specifically use that information except to allow it to be read, but you will see in our terms and conditions that we reserve a right to use it in any way we decide.

The contents of this Website, including any content, information, software, icons, text, links, graphics, lay-outs, images, sound clips, trade names, logos, trademarks and service marks are protected by law, including but not limited to copyright and trade mark law, and are owned by or licensed to Accu Air Cargo Pty Ltd. No license to or right in any of such contents is granted to or conferred upon you. Any unauthorized use, distribution or reproduction of the said contents is prohibited.

By entering this Website, you agree that you will not use any device, software or other instrumentality to interfere or attempt to interfere with the proper working of the Website and that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure.

In addition, you agree that you will not use any robot, spider, other automatic device, or manual process to monitor or copy the pages of the Website or the content contained herein, without the prior written consent from an authorized Accu Air Cargo Pty Ltd representative (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this Website).You may not use the Website to distribute material, which is defamatory, offensive, and unlawful or contains hate speech.
5. Financial information relating to your credit cards
This information is never taken by us either through our website or otherwise. At the point of payment, you are transferred to a secure page on the website of PayFast. That page may be dressed in our “livery”, but it is not controlled by us. Our staff and contractors never have access to it.
6. Note on padlock symbols & other trust marks
Many companies offer certification and an icon or other small graphic to prove to site visitors that the site is safe. Some certify to a high level of safety. Others are more concerned to take our money than to provide a useful service. We do not handle information about your credit card so do not subscribe to any such service.
7. Credit reference
To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.
8. Information we obtain from third parties
Although we do not disclose your personal information to any third party (except as set out in this notice), we do receive data which is indirectly made up from your personal information, from software services such as Google Analytics and others. No such information is identifiable to you.
9. Content you provide to us with a view to be used by third party
If you provide information to us with a view to it being read, copied, downloaded or used by other people, we accept no responsibility for what that third party may do with it. It is up to you to satisfy yourself about the privacy level of every person who might see your information. If it is available to all the World, you have no control whatever as to how it is used.
10. Cookies
Please see our Cookie Policy for more information on cookies.

Linked Third-Party Website and Third-Party Content
This Website may contain links or references to other websites outside of our control, including those of advertisers. These Terms and Conditions do not apply to those websites and Accu Air Cargo Pty Ltd is not responsible for the practices and/or privacy policies of those sites or the cookies those sites use. In addition, because Accu Air Cargo Pty Ltd has no control over such external sites and resources, you acknowledge and agree that Accu Air Cargo Pty Ltd is not responsible for ensuring the availability of such external websites or resources and does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such websites or resources. Your use of such other websites is entirely at your own risk and we are not responsible for any loss, expense, claim or damage, whether direct, indirect or consequential, arising from your use of such other websites or your reliance on any information contained on those websites.

Permission for Hyperlinks, Deep Linking, Crawlers and Metatags
Nobody may establish a hyperlink, frame, metatag or similar reference, whether electronically or otherwise (collectively referred to as linking), to this Website or any subsidiary pages before receiving the prior written approval of an authorised representative of Accu Air Cargo Pty Ltd, which may be withheld or granted subject to such conditions Accu Air Cargo Pty Ltd may specify from time to time. Furthermore, this Website or any part hereof may not be “framed” or “deep linked” in any way whatsoever. This Website may from time to time contain message boards which allow users to comment on their experience at Accu Air Cargo Pty Ltd. At times those comments may contain references to matters not related to Accu Air Cargo Pty Ltd. Those references do not necessarily represent the views of Accu Air Cargo Pty Ltd.


11. Sending a message to our support system
When you send a message, we collect the data you have given to us in that message in order to obtain confirmation that you are entitled to receive the information and to provide to you the information you need. We record your request and our reply in order to increase the efficiency of our business / organisation. We do not keep any personally identifiable information associated with your message, such as your name or email address.
12. Complaints
When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and, if we do, what that information is. We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
13. Marketing information
With your permission we pass your email address and name to selected associates whom we consider may provide services or products you would find useful. You may opt out of this service at any time by instructing us via email on info@accuaircargo.co.za
14. Re-marketing
We may use re-marketing from time to time. This involves Google or some other supplier placing a tag or marker on your website in order to be able to serve to you an advert for our products / services when you visit some other website.
15. Affiliate marketing
This is information given to us by you in your capacity as an affiliate of us or a customer or client of ours. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect any affiliate to agree to reciprocate this policy. As an exception to this, we have the right to disclose your first name and URL of your affiliate connection to other affiliates and to any other person or organisation, on and off site. The reason is solely to enable us to mention winners and others whose performance as an affiliate is in some way outstanding.
16. Use of site by children
We do not market to children, nor do we sell products or services for purchase by children. We do sell products and services for end use by children, but for purchase by adults. If you are under 18, you may use our site only with consent from a parent or guardian.
17. Disclosure to government & their agencies
We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
18. Compliance with the law
This confidentiality policy has been compiled so as to comply with the law of every jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your country, we should like to hear from you, but ultimately it is your choice as to whether you wish to use our website.
19. Review or update personally identifiable information
At any time you may review or update the personally identifiable information that we hold about you, by contacting us at the address below. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.
20. Removal of your information
If you wish us to remove personally identifiable information from our website, you may contact us at www.accuaircargo.co.za. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.
21. Data may be “processed” outside South Africa
Our web site is hosted in South Africa. We may also use outsource services in countries outside South Africa from time to time in other aspects of our business. Accordingly data obtained within South Africa may be “processed” outside South Africa and data obtained in any other country may be processed within or outside that country. If you have any question regarding the privacy policy, please contact us through the contact page on our website.

We may use software embedded in our website (such as JavaScript) to collect information about pages you view and how you have reached them, what you do when you visit a page, the length of time you remain on the page, and how we perform in providing content to you. We do not presently associate such information with an identifiable person.

Whilst Accu Air Cargo (PTY) LTD is of intent to take reasonable measures to keep personal information about you confidential, is shall however  not be liable for any loss or damage, howsoever arising, suffered as a result of the disclosure of such information. 

Limitation of Liability
Accu Air Cargo (PTY) LTD shall in no way be liable for any direct, indirect, incidental, special or consequential injury, loss or damages which might arise from your use of, or reliance upon, any materials or content contained in the website or any linked website, or any inability to use the website, or any unlawful activity on the website caused beyond the reasonable control of Accu Air Cargo (PTY) LTD.  You hereby indemnify Accu Air Cargo (PTY) LTD against any loss, claim or damage which may be suffered by yourself or any third party arising in any way from your use of this website or the receipt by you of an electronic mail from Accu Air Cargo )PTY) LTD or one that purports to emanate from Accu Air Cargo (PTY) LTD.